Turnaround Time
Most repairs are completed within 2–4 weeks, depending on zipper availability and shop schedule.
Complimentary Shipping
- We will mail you a prepaid and insured mailer bag for sending your item to our studio.
- Return shipping is included at no additional cost so your repaired item comes back safely and hassle-free.
Payment
- Payment is required before your item is mailed back.
- Accepted methods: credit cards or bank transfers via Square.
90-Day Workmanship Warranty
- All zipper replacements include a 90-day workmanship warranty from the date your item is returned.
- This warranty covers any issues related to the repair work, giving you peace of mind.
- We carefully replace zippers using the closest possible match in color and style. The final zipper type, color, and style will be mutually agreed upon based on availability, ensuring your item looks and functions beautifully.
This system was easy and self-explanatory to use. Jeff
Thanks for making my husband happy again with his Carhartt jacket! Connie